Moreover, PerfectServe is able to integrate with legacy VoIP phone devices, optimizing this substantial investment by sending secure text messages—generated with a smart device or the web application—directly to the VoIP device. PerfectServe has proven high-value integrations, including the ability to leverage the data in the EHR and other applications to ensure that the most up-to-date information is delivered to the right care team member who needs it at that particular time. Our experienced technical and clinical consultants work closely with you to customize a solution that best meets your patient care workflow needs. Our cloud-based architecture is the only platform purposefully designed to transcend geographic and organizational barriers to drive collaboration among all stakeholders and across all care settings. This work is proven across 500+ hospitals and 30,000+ practices and post-acute care organizations.
By enabling seamless, omnichannel connections between patients and their providers, Unite’s fully integrated Operator Console solution fixes a broken link in the hospital communication chain. No app is required for patients, which means one less password to remember and a lower barrier to entry for care interactions. Creating optimized schedules that meet provider, patient, and organizational needs is challenging and time-consuming. PerfectServe’s pricing structure allows for transparent and predictable costs, with the live operator service adding an extra layer of communication support. For organizations with more complex needs, PerfectServe’s Lightning Bolt scheduling solution is a powerful tool capable of auto-generating schedules for departments, groups, hospitals, and even health systems of any size. PerfectServe does support greater nurse mobility for organizations that are ready to implement a mobile device strategy, but we’re always prepared to satisfy a customer’s current needs based on best practices without forcing a particular strategy.
Did those lab results get delivered to the physician? Patients or other recipients see the physician's office number instead of their personal cell phone number or home number. No proprietary devices are required.
While PerfectServe operators are not medically trained, they are trained to efficiently transcribe and relay critical patient information. PerfectServe uniquely provides call management capabilities to more than 30,000 physician practices. PerfectServe also supports integrations with more than 250 other clinical systems, including any third-party scheduling solutions an organization may already have in place. Organizations using Lightning Bolt typically realize time and cost savings related to building and managing schedules, and more equitable schedules can also contribute to improved provider wellness and engagement. For organizations with more complex needs, PerfectServe's Lightning Bolt Scheduling solution is a powerful tool capable of auto-generating schedules for departments, groups, hospitals, and even health systems of any size.
- Boost satisfaction scores for both clinicians and patients (HCAHPS)
- Integrate seamlessly with EHR to maintain patient context without switching applications
- Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination.
- This is usually due to incorrect schedule and routing rules put in place by your organization or existing call service.
- Notify nurses when patients need help through systems that route requests to the appropriate caregiver.
- Creating optimized schedules that meet provider, patient, and organizational needs is challenging and time-consuming.
How Unite Supports End-to-End Care Team Collaboration
Since PerfectServe has the unique capability to integrate with legacy VoIP phone devices, notification with the secure message in its entirety can be delivered to these devices while the care team member is mobile providing care. PerfectServe provides secure healthcare IT solutions unifying communication architecture to transcend geographic and organizational barriers to drive collaboration across all stakeholders (including the patient) and across all care settings (including inpatient, outpatient and post-acute facilities). Consequently, PerfectServe is proven to reduce communication cycle times resulting in fewer care delays, faster care response time, decreased patient wait time, enhanced patient experience, expedited patient transitions, and increased direct care time. This means they're not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members. Any care team member responsible for providing care to the patient at that moment in time is listed and can easily be contacted with a single click. PerfectServe provides patient-centered real-time identification and access to the patient's active care team.
Notify nurses when patients need help through systems that route requests to the appropriate caregiver. Empowering healthcare teams with secure, integrated tools for seamless coordination and patient care. Improve physician satisfaction with technology that enhances care delivery by easing communication and optimizing schedules. How a cumbersome process for managing patient messages at a doctor’s office spawned decades of innovation in healthcare communication and collaboration.Get To Know Us With this capability, practices are able to manage all communications with a single solution across multiple clinic sites and healthcare facilities while alleviating the costs of a human-centric answering service. When a schedule is updated, that change is reflected immediately across the platform, meaning all care team staff have real-time access felicebet bonus to the most current schedule.
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Support patients before, during, and after care using secure tools for messaging and virtual and in person visits. Only PerfectServe provides a single, secure, unified communication architecture that is purpose-built to transcend geographic and organizational barriers to drive collaboration across all stakeholders (including the patient) and across all care settings (including inpatient, outpatient and post-acute facilities). This means they’re not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members. PerfectServe provides patient-centered real-time identification and access to the patient’s active care team. Give valuable time back to nurses to improve patient care and reduce burnout. Eliminate time wasted contacting the wrong providers and ensure patients receive care from the most qualified clinician.
Proven Results from Leading Hospitals
Enhance security and compliance with HIPAA-compliant, SOC 2 certified platform Integrate seamlessly with EHR to maintain patient context without switching applications Enable mobility giving nurses freedom to work away from fixed stations Ensure accurate message delivery reaching the right clinician every time via text, call, or video Eliminate chart lookups and reduce medical errors by providing patient information instantly.
Get the message to the right person every time.
- Enable mobility giving nurses freedom to work away from fixed stations
- With PerfectServe’s accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day.
- For organizations with more complex needs, PerfectServe’s Lightning Bolt Scheduling solution is a powerful tool capable of auto-generating schedules for departments, groups, hospitals, and even health systems of any size.
- PerfectServe also supports integrations with more than 250 other clinical systems, including any third-party scheduling solutions an organization may already have in place.
- PerfectServe uses intelligent routing integrated with your EHR to support the full continuum of care, from hospital to home.
- PerfectServe’s Professional Services team is committed to delivering a successful implementation fostered by a holistic approach based on PMI implementation standards.
During implementation, all schedules are obtained from each practice and incorporated into the tailored Dynamic Intelligent Routing algorithm. Second, PerfectServe provides a backup escalation process to copy messages to other users if unacknowledged by previous recipients within a designated time frame. First, notification escalation processes can notify the recipient of unacknowledged messages, and can be sent to multiple devices or end points simultaneously or in succession. PerfectServe allows nurses to easily identify and immediately connect with the right person for any given clinical situation, meaning it's just that much easier to get in touch with a doctor. As long as a physician returns or makes calls through the PerfectServe app, their privacy is maintained.
Prevent results from being missed or delayed, ensuring faster patient interventions and improved outcomes. Alert clinicians about lab results immediately with automated, priority-flagged messages. Ready to improve the physician experience? Support provider wellness with auto-generated, optimized schedules powered by customizable rules and preferences.
PerfectServe is a leading provider of technology that helps healthcare organizations communicate, coordinate real-time care delivery, and schedule their most valuable assets—including people, rooms, and even equipment. A secure, app-free way to text, call, or video chat with patients and families. Consolidating all of this communication in one intuitive platform is simply … smart. Proper provider scheduling is the necessary foundation for strong communication and collaboration.
PerfectServe facilitates interdisciplinary collaboration across all care settings and among all care team members, including nurse communication. PerfectServe protects the time of physicians and other practitioners by ensuring they only receive relevant communications that require their action, and those communications are delivered according to their individual contact preferences. In this way, care team members can immediately be apprised of new messages when they're moving around to provide care.